An overview of ASP service

ASP Service Overview

ASP service is a service that rents a cutting-edge contact center to companies that find themselves in a difficult position in establishing their own contact center.

Our contact center equipped with eco-friendly facilities, cutting-edge H/W,S’/W systems and new-concept working space improves satisfaction of people at work and guarantees stability/flexibility of system, capacity to promptly apply customers’ needs and economic efficiency to secure high profitability.

Overview of ASP service

ASP Service is a service that rents contact center on a yearly basis and largely divided into Base infra, System infra and Application infra. ASP service provides customers with every day infra-related service required to operate the contact center.

asp서비스개요 이미지
Case presentation for each service type

Customers can select a necessary infra service required to operate the contact center among Base infra, System infra and Application infra. Customized services suited to the environment of each case are available.

서비스 유형별 case예시
Case Base infra System infra Application infra Content
Case 1   체크아이콘 체크아이콘 Except rented space
Use MPC System and Application
Case 2 체크아이콘 체크아이콘   Except Application
Use MPC’s rented space and System
Case 3   체크아이콘   Except rented space and Application
Use MPC’s System
Case 4 체크아이콘 체크아이콘 체크아이콘 MPC’s rented space and System
Use Application

Companies expected to need ASP service

MPC Contact enter armed with a cutting-edge H/W and S/W system, working area with an advanced concept and the eco-friendly facilities is prepared to improve workers’ satisfaction and ensures system stability, flexibility, prompt reflection of customers’ needs and economic efficiency to secure high profitability.

asp 서비스대상 이미지

Range of ASP service

Rental service exclusively offered by MPC contact center provides every infra and related services required to operate the contact center including facilities management, security, maintenance, system infra and all sorts of furniture and fixtures. MPC ASP Service offers a broad range of services including TM In/Out Bound and customer service center, mainly for companies in the financial field.

컨택센터 서비스 범위-시스템인프라,Application,보안유지,시설관리,선택센터상면

Rental service exclusively offered by MPC contact center provides every infra and related services required to operate the contact center including facilities management, security, maintenance, system infra and all sorts of furniture and fixtures. MPC ASP Service offers a broad range of services including TM In/Out Bound and customer service center, mainly for companies in the financial field.
  • pca life
    Outbound TM center
    CS inbound center
  • aia
    POM center
    In/outbound center
    Hybrid center
    Outbound TM center
  • aig
    Outbound TM center
    CS support team
    Field sales support team
    CS inbound center
  • 롯데손해보험
    Outbound TM center
  • kb생명
    Outbound TM center
  • 동부화재
    POM outbound TM center
  • kb국민카드
    Outbound TM center
  • Allianz
    Outbound TM center
  • ace insurance
    CS inbound TM center
  • 녹십자생명
    Outbound TM center
  • metlife
    Outbound TM center
  • 손해보험협회
    Inbound center
  • ibk기업은행
    Outbound TM center
  • 한미
    Inbound center
  • 우리아비바생명
    Outbound TM center
  • heungkuk
    Outbound TM center
  • ksure 한국무역보험공사
    CS center

ASP contact center

  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
  • 구축및 운영중인 컨택센터 내부이미지
Service maximization

Maintenance structure

Maintenance structure

Service advantages

With using a contact center rental service, compared to independent establishment and management, the initial investments and management costs will be significantly reduced and management can be remarkably flexible according to the environmental changes.

  • Reduce investment costs
    The initial investment costs necessary to establish a contact center can be saved. (Expenses burden with respect to rental fees, interior, system set-up)
  • Secure flexibility
    Flexible management including increase and decrease in chairs in the consultation room according to changes of internal/external environments
    In case, a change in application functions occurs, flexible application is possible.
  • Reduction of the management costs
    As specialized officers with matured experience are in charge of management and operation, compared to self-maintenance, obligation and costs accompanied by management can be significantly reduced.
  • Free utilization of the facilities
    As privately rented facilities, just like assets of clients, free utilization is possible.- Free utilization of ASP facilities

The advantages of MPC ASP Service

  • Integrity
    It is possible to respond a wide variety of the customers’ requirements because of an integrated establishment of the system and infrastructure.
  • Effective management
    On the basis of ample experience of establishing contact center system for the past 22 years and unrivaled management know-how in the industry, it minimizes the risk factors and trials/errors
  • Development
    Secure self-development capability which can cater to and respond customers’ needs in the fast-changing environment
  • Safety
    Armed with experience of building up contact centers in the financial field, MPC ASP service offers crisis management in a swift manner as well as arranges manpower of high caliber to minimize the trials and errors.
  • Economic efficiency
    It is possible to suggest a new way that allows reducing the circuit usage cost.
  • Reliability
    Trust-building with respect to quality of service provided and expectations for provision of continuous service